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ALL CREDIT CARDS ARE VERIFIED PRIOR TO PROCESSING
We also maintain a vigilant fraud prevention program for your protection.
Credit card information must be entered correctly or the order will be
voided. If the "ship to" and "bill to" addresses do not match, the
"ship to" address must be on file with your credit card company as an
"alternate" address that we can verify. You can add your shipping
address simply by calling your card issuer and having them add the alternate
address. We reserve the right to
void any order that we feel may be fraudulent.
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CLAIMS
AND SHORTAGES
Claims for shortages must be made within 1 day of receipt
by calling 619-336-2403.
Any claims for lost or damaged goods must be made with shipper.
If items are delivered damaged, don't accept and call the shipper immediately for a pick up.
Defective
merchandise must be returned to the respective
manufacturer. Warranties for each item are available from the prospective
manufacturer. We do not warranty any items sold here within, we only act as a
middle man between the manufacturers and customers. Used, or defaced goods
will not be accepted for return. |
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RETURNS
If
you have any questions or concerns about a product, please contact us about it
before
you place your order. This will prevent unwanted purchases and unwanted returns. Returns will only be
accepted after authorization from Blue Ocean Tackle. We reserve the right
to determine what items we will accept for returns, and not all items that we
carry will meet this determination. You are welcome to clarify if the item you
are purchasing is returnable prior to purchase. It is the responsibility of the customer to ship "authorized" returns back to
Blue Ocean Tackle via USPS Priority Mail Insured with delivery confirmation, and a 10% restock fee will be deducted from the
refund, along with the
original shipping charges. We
will not pay for the return shipping costs unless there was an error on our part
in the original shipment. No returns will be accepted after 30 days.
Credits will be applied to customers credit cards once the item is
returned in 'new' and 'unused' condition. Tackle can not be purchased,
used, then returned. All 'returnable' items must be in resalable
condition in their original (undestroyed) packaging. Once opened, tackle
is considered used and can not be resold. Please forward any questions to us
at
info@blueoceantackle.com
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| Note:
Special orders, orders for items that are not regularly stocked, and
monofilament orders are non-returnable. |
